Flat World Libraries™
Library Performance and Service Competition: Developing Strategic Responses
by Larry Nash White
Link to information flyer (pdf format)
This book is a practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers’ strategic needs; identify library competitors’ strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the library’s advantage in the competitive service environment.
